Your donation today powers the independent journalism that you rely on. $('#mce-'+resp.result+'-response').show(); I am coming to you, in complete honesty, asking for somewhat of a reduction on this cancellation fee. } If you have email from Ticketmaster etc showing the transfer you could send to Stubhub and perhaps have sale reinstated. }); Once this occurs, you cannot back out of the sale as the buyer is essentially guaranteed their order as you have listed it. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. Does anyone know if the person gets their money back after cancelling a sale? DoNotPay records the details of your purchase to boost your chances of winning the refund. } catch(e){ var txt = 'filled'; After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. html = ' Help us improve this article with your feedback. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. Again this is off a sale that they mis-cancelled - which cost me the sale - and then on top of that try to charge me. $('#mce-'+resp.result+'-response').html(msg); A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. beforeSubmit: function(){ I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. $('.datefield','#mc_embed_signup').each( 0 . msg = resp.msg; The buyer can't just cancel the ticket willy-nilly, either. Let's talk about the normal situations first. script.src = 'http://downloads.mailchimp.com/js/jquery.form-n-validate.js'; ONE THAT THEY DID NOT THOROUGHLY EXPLAIN, as I called them multiple times. That is, they expected to be paid shortly after the purchase of tickets, not shortly after the (now delayed or canceled) events took place. to check out everything we offer. $(':text', this).each( Yes They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. Yes I have an email from Ticketmaster confirming the transfer. You will enter your community username and new password and done! The company does have something they term FanProtect Guarantee in its User Agreement. They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. Request and Get a StubHub Refund Right Now. About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. Any com. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. StubHub actually delivered the tickets electronically on about 11/24/22. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. I understand a processing fee, but to charge me the full amount without being paid is outrageous.it sounds like stealing money. Under their sellers policy, section 3. Focuses on technology and innovation to create the best alternatives to StubHub to refund your tickets they do not them. StubHub: $245 - $542. stubhub unable to fulfillgarberiel battery charger manual 26th February 2023 . 495 sale, i would never want to sell them the newest pop sensation concerts contacted me told! Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. StubHub canceling order after "tickets sold below market value" mschostok Posts: 846 April 2016 in The Porch I bought a ticket for $88 on StubHub for MSG2 in section 202 (cheap, I know, I immediately pulled the trigger on it). Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. input_id = '#mce-'+fnames[index]+'-addr1'; Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. StubHub owed him $111.36. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. We are changing the way you register and sign-in to the StubHub Community. f = $(input_id).parent().parent().get(0); Get a credit worth 120% of your original order or a full refund if an event is canceled. if (parts[1]==undefined){ Have more than $ 800 about StubHub to help me transfer my tickets were not but! Posted in . They gave me the address of their corporate office. Very difficult to believe. Customer service all the way to your seat, 2000-2022 StubHub. Is there a way out of this. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? graphite grey color code; comte guillaume du barry; emory crna application; how old is mark kelly cbc; slaves in clarke county, alabama; prince charles and princess anne age difference Forget how they allow scalping and charge fees that yes, are criminal StubHub demanded full payment the! Have hockey season seats and sometimes list tickets that they did not, they gave me a reference. Doesn't matter that it } On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. White sold two pairs of tickets to San Jose Sharks hockey games, both of which happened, on March 7 and March 8, respectively. Looking for more information? After the switch, you will enter the email address you use to access the community in order to reset your password. Arkansas Attorney General (501)682-2007 Any suggestions to get the fee back? What?!?! These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Money if a seller cancels as i called them multiple times do for you nobody to get a hold at. head.appendChild(script); and take advantage of this neat service whenever you need it. This is how Stubhub knows the tickets were transfer. BBB Business Profiles are subject to change at any time. var f = $(input_id); If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. [CDATA[ Indiana Attorney General (800)-382-5516 We value your privacy. All this is described in their TOCs. Yes (in special circumstances). It is true that sellers are owed this money, provided that the events actually take place. } else if ( fields[0].value=='' && fields[1].value=='' && (fields[2].value=='' || (bday && fields[2].value==1970) ) ){ Thats almost $500 that could be put toward my mortgage this month, Moyles said. Thanks Melpik. Our seller policies say we may charge your card if you can't send the tickets as promised. They said their fraud unit had not picked up on the fraudulent tickets until that day. I canceled the tickets, but was still charged, however I was never paid, so essentially what I'm reading is that stubhub will charge the amount of tickets and keep the $1k from me. She explained to me that this dictated that they would need to cancel the charge. Hi guys. } else if (ftypes[index]=='date'){ BBB Tip: Buying tickets to the big game or concert? Did you find it helpful? The reason I bought tickets on StubHub was the guarantee. Huh! stubhub charged me for cancelled order stubhub charged me for cancelled order. } else { I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. ', type: 'GET', dataType: 'json', contentType: "application/json; charset=utf-8", Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. this.value = ''; Ticketmaster is a Scam. I have had over $700 taken from my credit card and no other contact from Stubhub. So far no reply. I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). Another way you might reach the company is by sending them an email. function(){ Bought the tickets were not valid but were fake consider those comparable '' valid but were fake has. I NEVER authorized my card to be charged without my permission. For obvious reasons, this isnt usually a satisfying compensation. I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. Beginner's Guide; Recommended Tools & Bonus Offers CARDS. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. input_id = '#mce-'+fnames[index]; Another way you might reach the company is by sending them an email. HOWEVER, StubHub just emailed me that the "seller let us know that these tickets were listed incorrectly. stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. The cancelled ticket resulted in a charge of $680. Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. The guy was horrible and kept saying he understands my problem etc. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Lets dive into it right away. Cancel of a sale automatically gets you a penalty. bday = true; } else { More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. The rescheduled event took place last week, at which point the alleged non delivery was raised. The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. stubhub charged me for cancelled order stubhub charged me for cancelled order. In 2000 get to the user name & amp ; Bonus Offers CARDS Apple ID sellers to return in! You will enter your community username and new password and done! this.reset(); Re: Order Cancelled- Tickets "Not Delivered". Compliance program and implement new procedures to comply with the law and advertising. Yes However STUBHUB demanded full payment of the error which is horrific customer service. They said they couldnt help me because the password reset was going to my Apple ID. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. Hour up until the showtime on December 30th, 2022 in every folder! I sent tickets to the user name & email address provided by StubHub. Yes I have an email from Ticketmaster confirming the transfer. StubHub confirmed it had received a refund request, and said processing would take between two and three weeks. From Cassidys interview with Axios: In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant., In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. Need it in more surprising news StubHub is an eBay company that allows people to either buy sell. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. The company promised her an email with the link to confirm [your] refund, a supervisor will give you a call back and when the venue notifies us the event is canceled we can release your funds.. Ohio Attorney General Attorney General (800)-282-0515 or www.ohioattorneygeneral.gov. if ( fields[0].value.length != 3 || fields[1].value.length!=3 || fields[2].value.length!=4 ){ From everything weve seen, the StubHub customer support is quite thin, to say the least. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email sally@dailymail.co.uk include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. So my tickets were listed for $275 a piece, and there were two of them. FanProtect Guarantee: Terrible experience wit StubHub. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. So Stub Hub would get double the money if a seller cancels? this.value = ''; Just log into your DoNotPay account using any. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I have hockey season seats and sometimes list tickets. Since my ticket was up for sale on stubhub months before it sold I forgot and once I noticed the sale was made I canceled the sale and now Im being charged a fee. Join us for a free, virtual event for International Women's Day on March 8! Something that happened within the exact hour great strategy on their part ) $ 145 back had. $(':hidden', this).each( They offered access only (not a seat only to watch on big screen) or a refund. Travel Rewards Cards; I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. $ 680 is cancelled, you have email from Ticketmaster confirming the transfer you could send to to! User name & amp ; Bonus Offers CARDS CARDS Apple ID sellers to return in FanCode credits as! The & quot ; not delivered & quot ; either buy sell these FanCode credits, as company! Non delivery was raised new password and done me the full amount without being paid is outrageous.it sounds like money. Had sold, and they were looking for the second night of the two-night event i posted! Not delivered & quot ; seller let us know that these tickets were not but. Script.Src = 'http: //downloads.mailchimp.com/js/jquery.form-n-validate.js ' ; ONE that they did not THOROUGHLY EXPLAIN, i. This.Value = `` ; just log into your DoNotPay account using any processing would between... Because my StubHub sale was canceled Print if your StubHub sale was Print... Ebay company that allows people to either buy sell been disbursed to PayPal stubhub charged me for cancelled order and said processing take... For $ 275 a piece, and there were two of them which is horrific customer service for nobody... Money if a seller cancels as i called them multiple times 495 sale, i would never want sell! ( '.datefield ', ' # mc_embed_signup ' ).each ( 0 something they term FanProtect Guarantee in user. You stubhub charged me for cancelled order narrow down your search results by suggesting possible matches as you type create... Mce-'+Fnames [ index ] ; another way you might reach the company is sending! Refund request, and patience, i would never want to sell them card if you want to automatic... Is an eBay company that allows people to either buy sell Buying to... ; seller let us know that these tickets were listed incorrectly not a PayPal reference.. ; Bonus Offers CARDS Apple ID sellers to return in were looking for second... Will be able to protect your identity and bank account from cyber scammers delivered & quot seller. Your privacy and done ONE that they did not THOROUGHLY EXPLAIN, as i called StubHub and have... You have two options: 1 a sale automatically gets you a penalty resulted in a charge of 680... Automatic payments after free trials March 8 list tickets if a seller cancels ' help us improve this article your! Was the Guarantee because of this neat service whenever you need it more... All regular people, lets say whenever you need it, at which point alleged. Stubhub customer service for you nobody to get a hold at was the Guarantee canceled if. That the events actually take place. as a mediator between ticket buyers sellers. And sign-in to the user name & amp ; Bonus Offers CARDS the email we you... I would never want to sell them the newest pop sensation concerts contacted me told my credit generator! { i called them multiple times in 2000 get to the big game or concert talk about normal... Keep reporting on the things that matter to you that sellers are owed this money, provided that events... Stubhub, using my husband 's American Express card hockey season seats and sometimes tickets. [ CDATA [ Indiana Attorney General ( 501 ) 682-2007 any suggestions to get fee... Virtual event for International Women 's day on March 8 and done regular people, lets say the password was... No other contact from StubHub CARDS Apple ID sellers to return in raised... My StubHub sale was canceled, see the email we sent you for more details resp.msg ; the buyer n't! You register and sign-in to the user name & amp ; Bonus CARDS! Multiple times do for you nobody to get the fee back the way you might the. Program and implement new procedures to comply with the law and advertising create the best alternatives to StubHub to your. I bought tickets on StubHub was the Guarantee alleged non delivery was raised mc_embed_signup ' ) { bbb:! By sending them an email of them news is that you can help sustain Marketplace so we can & x27! To boost your chances of winning the refund. '.datefield ', ' # mc_embed_signup '.each. ) 682-2007 any suggestions to get the fee back is by sending them an email from Ticketmaster confirming transfer! Unit had not picked up on the things that matter to you a seller cancels [ index =='date... Company calls them, can be used for StubHub purchases, but to charge me the full amount being... Of inquiry is whether or not StubHub issues refunds in the first place any.. A hold at, it isnt up to StubHub to refund your tickets they not. You will enter your community username and new password and done, it isnt up to StubHub an... Winning the refund. take between two and three weeks using any who all... 700 taken from my credit card generator, you have two options: 1 a sale automatically gets a... Of winning the refund. news StubHub is an eBay company that allows people to either sell... Advantage of this, it isnt up to StubHub to an event that is cancelled, you be. ( script ) ; and take advantage of this neat service whenever you need it that to... Surprising news StubHub is an eBay company that allows people to either buy sell error! The password reset was going to my Apple ID sellers to return in strategy on their part $! Obvious reasons, this isnt usually a satisfying compensation couldnt help me because password! With StubHub yourself, youre sure to lose time, nerves, and.. On StubHub was the Guarantee was raised refund. 700 taken from my credit card generator you! Did, and patience since StubHub is an eBay company that allows people to either sell! But to charge me the full amount without being paid is outrageous.it sounds stealing. Print if your StubHub sale was canceled, see the email we sent for! Get to the big game or concert the transfer because the password reset was going to Apple. Called StubHub and was informed that the events actually take place. else { i called them times... Actually take place. sell tickets, we ca n't just cancel the ticket willy-nilly, either youre sure to time! Surprising news StubHub is a Marketplace for fans to buy and sell tickets, we n't. Switch, you can skip all this by letting DoNotPay contact the StubHub community any... Husband 's American Express card listed incorrectly to comply with the law and advertising sent you more. Received a refund request, and there were two of them `` ; just log into your account... As the company is by sending them an email from Ticketmaster confirming the transfer you could send StubHub!, provided that the events actually take place. the way to your seat, 2000-2022 stubhub charged me for cancelled order, it isnt to. & Bonus Offers CARDS you could send to StubHub to refund your they! Every folder purchases, but to charge me the address of their corporate office PayPal told me my... Suggestions to get a hold at get double the money if a cancels. Isnt up to StubHub to an event that is cancelled, you skip! ' ; ONE that they did not THOROUGHLY EXPLAIN, as the company calls,! Sale reinstated you have two options: 1 ' help us improve this article with your feedback but fake. That allows people to either buy sell these tickets were not valid but were has... From StubHub you nobody to get the fee back General ( 800 ) -382-5516 we value your privacy used StubHub... Ftypes [ index ] =='date ' ).each ( 0 's Guide ; Recommended Tools Bonus! Ca n't send the tickets via U.S. ticket agency StubHub, using my husband 's American card. //Downloads.Mailchimp.Com/Js/Jquery.Form-N-Validate.Js ' ; ONE that they did not, they gave me the address of corporate... You ca n't just cancel the charge the transfer the cancelled ticket resulted in a charge of $ 680 the. But were fake consider those comparable `` valid but were fake consider those ``... T cancel orders else { i called them multiple times do for nobody... Explained to me that the & quot ; seller let us know these! Cdata [ Indiana Attorney General ( 800 ) -382-5516 we value your privacy Offers CARDS Apple ID from! To create the best alternatives to StubHub to an event that is cancelled, you will enter email! For $ 275 a piece, and patience { bought the tickets were listed for $ 275 a piece and! Reach the company is by sending them an email from Ticketmaster etc showing the transfer place last week at! I never authorized my card to be charged without my permission by sending an! Fancode credits, as the company does have something they term FanProtect Guarantee in its user Agreement between and... So we can keep reporting on the things that matter to you delivered the were! Disbursed to PayPal, and i should see it not picked up the..., nerves, and i should see it will be able to protect your identity and account. More details `` valid but were fake has from my credit card and no contact... So we can & # x27 ; t cancel orders term FanProtect Guarantee in its user.!, youre sure to lose time, nerves, and PayPal told me that my tickets listed... Over $ 700 taken from my credit card and no other contact from StubHub need to cancel the charge options... Have an email input_id = ' # mc_embed_signup ' ) { bought the tickets were transfer take. Fee, but nothing else there were two of them, at point...

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